Refund policy
We urge you to contact RITAGLI DI G SRLS before returning a purchased item. Once the return has been approved, the purchased item can be returned within 30 days from delivery if it has not been used (it must still be new). If the item is damaged or used, no refund will be given. You must always enclose your contact information with the returned item and, if possible, provide a tracking number and a brief description of the reason for the return.
RITAGLI DI G SRLS recommends that you have the delivery service provide you with a receipt and a package ID from the delivery service, so that you can track the shipment of your return. RITAGLI DI G SRLS will refund you for the accepted returns. If the item has been paid by invoice, we need an account number to transfer the refund. The easiest way to let us know is to send us an e-mail: info@ritaglidig.com.
1.2 NON-REFUNDABLE ITEMS
Certain items are non-refundable. Perishable items(e.g. food, flowers, newspapers, magazines) cannot be returned, as well as underwear or sanitary items, hazardous materials or flammable gases or liquids. Other non-refundable items are: gift vouchers, downloadable software, certain health and personal care products.
1.3 SHIPPING
Returns must be accompanied by a receipt or proof of purchase. Send the purchased item to: RITAGLI DI G SRLS, Altamura, 70022, VIA DEL TABACCO, 57, Italy
Return shipping costs are at your expense and are non-refundable. If we grant you the right to a refund, the shipping costs to send you the replacement item will be deducted from the refund. The time it takes to receive the replacement item varies depending on where you live. We do not accept any responsibility if we do not receive the returned item sent by you.
2. REFUND POLICY
The money-back guarantee is valid for 30 days. If more than 30 days have passed since purchase, you have no right to a refund or replacement of the product. Please note that in order to be entitled to a refund within the 30-day period from the time of purchase of the item, the returned item must be unused or in the same condition as when you received it. It must also be returned in its original packaging.
2.1 REFUNDS
Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item and whether or not you are entitled to a refund.
If we approve your return, you will receive a refund, which will be credited automatically to your credit card or your original payment method within a few days.
2.2 PARTIAL REFUNDS
In some cases, only partial refunds are available (if applicable): when the item is not in its original condition, is damaged or there are parts missing for reasons not attributable to our error; when the the item is returned more than 30 days after delivery.
2.3 LATE OR MISSING REFUNDS
If you still have not received your refund, please check your bank account again. Then contact your credit card company. It will probably take a few days before the credit is officially registered. Then contact your bank. If you still have not received your refund after taking these steps, please contact us at: e-commerce@ritaglidig.com.
2.4 DISCOUNTED ITEMS
Only items sold at full price can be refunded; discounted items cannot be refunded.
2.5 REPLACEMENTS
We only replace items that are defective or damaged. In the event that replacement is required for the same article, send us an e-mail to ecommerce@ritaglidig.com and send the article to be replaced to: RITAGLI DI G SRLS, Altamura, 70022, VIA DEL TABACCO, 57, Italia
3. PRIVACY POLICY
3.1 WHAT DO WE DO WITH THE INFORMATION YOU PROVIDE US?
When you purchase an item from our store, as part of the process of purchase and sale process, we collect personal information including your name, address, telephone number and email address. When you browse through our store, we automatically receive your computer's IP address so that we can easily communicate with your browser and operating system.
3.2 E-MAIL MARKETING
With your permission we may send you emails about our store, new products and other new products and other updates.
3.3 CONSENT
By providing us with personal information to complete a transaction, to verify your credit card, to place an order, to arrange for delivery or return a purchase, you give us your implicit consent to collect and use the information provided solely for that purpose. If we ask for your personal information for a secondary reason (e.g. for marketing purposes), we will ask for your consent directly, giving you the opportunity to refuse (say no).
3.4 WITHDRAWAL OF CONSENT
If you change your mind after providing consent (opt-in), you can withdraw your consent to be contacted, to our continued collection, use or disclosure of your data by contacting us at at e-commerce@ritaglidig.com or by writing to us at: RITAGLI DI G SRLS, Altamura, 70022, VIA DEL TABACCO, 57, Italy
3.5 DISCLOSURE
We retain the right to disclose your personal data if we are required to do so by law or if you breach our Terms of Service.
3.6 SHOPIFY.COM
Our store is on shopify.com It's online ecommerce for shop.
3.7 PAYMENT
If you choose a direct payment system to complete your purchase, our third-party payment gateway may use your credit card details for the purchase in question (see 3.8.).
3.8 THIRD-PARTY SERVICES
As a general rule, our third party suppliers will only collect, use and disclose your personal data only to the extent necessary to perform the services they provide to us. However, some third party service providers (e.g. payment gateways and other payment processors) have their own privacy policies in relation to the information we are required to provide to them for transactions relating to your purchase. Therefore, for such suppliers, we recommend that you read their privacy policies to inform yourself about how they will treat your personal data.
In particular, please note that some suppliers may be located (or have facilities in a jurisdiction other than their own or ours). So, if you choose to proceed with a transaction involving the services of a third party service provider, your information is subject to the laws of the jurisdiction in which the service provider is located. When you leave our store's website or are redirected to a third-party website (to application) of a third party, you are no longer subject to this Privacy Policy or the Terms of Service of our website.
3.9 LINKS
By clicking on a link located in our store you will leave our website and you will be redirected to the page related to the link you clicked. We disclaim responsibility for the privacy policies of other websites and we strongly advise you to read their privacy policies.
3.10 SECURITY
We have taken reasonable steps to protect your personal data and we adhere to comply with the industry best practices. This prevents loss, fraudulent use, disclosure, alteration and destruction of your data, as well as access to it. If you provide us with your credit card details, the information is encrypted using SSL (Secure Sockets Layer)
3.11 LEGAL AGE
By entering this site you represent that you are of legal age in your country of residence and you give us consent to allow your employees who are minors to use this site.
4 AMENDMENTS TO THESE TERMS AND CONDITIONS
We reserve the right to amend, without prior notice, our General Conditions. We therefore invite you to read them from time to time. Any amendments and clarifications will take effect immediately upon their of their publication on the website.
In the event of material changes to our policy, we will inform you of the update so that you can be updated about the type of information we collect, how we use it, and, if applicable, under what circumstances we use and/or disclose it.
If our store is acquired by or merges with another company, your information will be transferred to the new owners; this way we can continue to sell products to you.
